We gladly accept returns made within 15 days of purchase, provided the item has not been worn. Items must be in re-sellable condition, all original tags must still be attached.

If you received a damaged item, we'll gladly exchange or refund the item as well.

Please note, due to health regulations, all sales on underwear are final and cannot be returned or exchanged.

To return or exchange merchandise

1. Circle the item you're returning or exchanging on the enclosed invoice.
2. Note the reason for the return.
3. For returns, indicate whether you prefer a credit refund or a merchandise credit.
4. For exchanges, let us know what you would like by writing it in on the enclosed invoice. (We'll take care of the shipping charges to get the new item to you.)
5. Circle the name and address where we should send the exchanged item. If the address is different, please write that in as well.
6. Pack and seal your return securely (in the original package if possible) and include the invoice with instructions. Packages must be returned prepaid-we cannot accept C.O.D. deliveries.
7. Now, you're ready to ship. For your own protection we suggest that you send all returns insured and in a traceable manner such as FedEx, UPS or USPS with delivery confirmation. We can not be held responsible for lost return packages. Send to:

Ball Beachwear Returns 2252 Wilton Drive Wilton Manors, FL 33305

Purchases made at ballbeachwear.com may also be returned to either of our stores. If you choose this method you must have your original invoice and the credit card used to make the purchase. If you do not have the invoice or the credit card, the store will be able to either exchange the item or issue a store credit. The credit may be used either in the retail store or online.

Please note that all credits will be placed on the credit card used for the original purchase. Allow 3 weeks from the day you return your package for your account to be credited and allow 1-2 billing cycles for the credit to appear on your statement. You will be notified via e-mail when we receive your returned merchandise and credit your account. Returns can only be made for items purchased at www.ballbeachwear.com or either of our store locations.

Beyond 15 days, we'll issue a merchandise credit that can be used either online or one of our store locations. If you have any questions or are returning an incorrectly shipped or defective item, call our Customer Service Department toll-free at 877 279 2255 or send us an e-mail at customerservice@ballbeachwear.com