We gladly accept returns made within 15 days of purchase, provided the item has not been worn. Items must be in re-sellable condition, all original tags must still be attached.
If you received a damaged item, we'll gladly exchange or refund the item as well.
Please note, due to health regulations, all sales on underwear are final and cannot be returned or exchanged.
To return or exchange merchandise please use the packing list you received OR return a written explanation of your return to include the following:
Circle the item you're returning or exchanging on the enclosed invoice.
Note the reason for the return.
For returns, indicate whether you prefer a credit refund or a merchandise credit.
For exchanges, write us what you would like. (We'll take care of the shipping charges to get the new item to you.) Circle the name and address where we should send the exchanged item. If the address is different, please write that in as well.
Pack and seal your return securely and include the packing list and/or written instructions. Packages must be returned prepaid-we cannot accept C.O.D. deliveries.
Now, you're ready to ship. For your own protection we suggest that you send all returns insured and in a traceable manner such as USPS, FedEx, or UPS with delivery confirmation. We can not be held responsible for lost return packages. Send to:
Ball Beachwear Returns
2252 Wilton Drive
Wilton Manors, FL 33305
954 537 4120
Purchases made at ballbeachwear.com may also be returned to either of our stores. If you choose this method you must have your original packing list or order confirmation and the credit card used to make the purchase. If you do not have either, the store will be able to either exchange the item or issue a store credit. The credit may be used either in the retail store or online.